For security reasons, we do not use default port 21 for FTP on our servers. Each server is set up with a custom FTP port number.
To get the proper FTP port number, please login to your cPanel and go to FTP Accounts section. Click on "configure FTP client" link next to the cog icon under the FTP accounts section.
This will display the proper FTP login information and port number.
Make sure you have encryption disabled and passive mode enabled.
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